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Frequently Asked Questions

Plumbing HelpIs my plumber any good?

It isn't very difficult to gain a rudimentary understanding of plumbing, but it is very demanding to become an official, certified plumber. And it is very important that you make this distinction when looking for someone to fix your problem.

Professional plumbers will provide a permanent, effective solution.  While barely trained 'DIY experts' can ultimately do more harm than good.

Follow these steps to determine whether or not your plumber is the real deal:

•    ASK FRIENDS – Friends and relatives can vouch not only for a plumbers level of expertise or competency, but also to a companies general demeanor and business attitude. Professionals act professional, and feedback from trusted friends is a terrific way to decide if a company or individual is worth your business. But don't go on recommendations alone...

•    CHECK CREDENTIALS - All real plumbers have gone through a great deal of training and schooling. Ask them about their credentials, and they will be more than happy to tell you about all they have done to earn a good reputation.

•    GET ESTIMATES - Respectable organizations will provide a written work estimate without being asked.  The estimate will detail all work to be done, as well as provide prices for replacement parts and man hours needed. On a related note, a trust worthy plumber will not hesitate to quote a reasonable amount of time needed to complete the job. Be wary of those who use a lot of 'maybes' and 'mights' and generally seem unsure.

•    MASTER PLUMBERS - Make sure that the company you select is
commandeered by a Master Plumber. Master Plumbers go through even more training. They have passed rigorous tests, and more importantly, they have countless hours of experience. Only a Master Plumber can open a certified plumbing company. 

Do I need a plumber?

There are many DIY fixes for plumbing problems. And these can be effective. However, if you have any doubts, it is wise to call a plumber.

Common problems addressed by plumbers are:

•    Something Smells –If you've tried unclogging the drain with simple methods (using DRAINO, running water, etc.) and the smell prevails, you could have any number of problems. Most likely, an old piece of food is stuck in the drain, welded in with soap scum and food grease. But if the smell isn't coming from the kitchen sink or garbage disposal, you could have rusted pipes, which could be allowing sewage fumes to seep into the home. We discuss odors in more detail further down the FAQ.

•    Leaks – Clearly, leaks require immediate attention and are a sure-fire sign that a plumber is needed.  Leaks are caused by holes in pipes, or improperly sealed fixtures.

•    Faulty Piping – Bad pipes can cause water or odors to leak into the home. Pipes get worse with age, as they rust or are generally corrupted. A plumber can either plug the leak, or replace the pipe. But you should contact a plumber soon, as the more time goes by, the more of a hassle your faulty piping will become.

•    Clogged drains –Standing water, anywhere in a home, is dirty, unsightly and unpractical. As mentioned above, clogged kitchen drains are caused by food grease or food particles, and can cause nasty smells. Clogged bathroom drains are a similar nuisance, and can prevent you from showering or washing properly. When a bathtub or shower refuses to drain, there is a hair and soap build up deep in your pipes. Again, if simple fixes don't solve the problem, give up and call a plumber. Frustrated home owners can cause real problems when they try to unclog really backed up drains.

•    Dishwasher issues –  There are a number of signs that your dishwasher needs repair or maintenance, including: too many suds, unclean dishes, leaks and slow performance. Many homeowners immediately buy a new dishwasher when theirs quits working, when a simple visit from the plumber can fix the problem.

•    Hot water heaters – It is difficult to tell if a hot water heater is acting up.  But don't ignore obvious signs. Strange noises or foul odors produced by the appliance indicate a real problem, and you probably need new parts or a new hot water heater all together.

•    Washing machines – Washing machine drains get backed up very easily. They are also prone to overflow, which can be quite a messy problem. A plumber can solve these large issues. Or, if your machine simply isn't performing as well as it used to (or as well as you'd like) a plumber can restore it to optimal levels.

•    Noises in piping –Yes, plumbers can alleviate these bothersome maons and groans. Much more on pipe noises further down the FAQ.

Finally, it is imperative to emphasize that of all these problems, none is as potentially damaging as standing water. If you have standing water in your home where you don't want it(so pretty much anywhere, then) you need to call a plumber. Standing water indicates a deep plumbing problem, and it can damage floors and ceilings if left for too long.

Do I need a new toilet?

Fortunately, toilets are built to last. Chances are, this is the first time your bowl has ever needed to be replaced. Still, there are some problems that require a completely new fixture. You need a new bowl if:

•    The toilet bowl drains slowly when flushed.
•    The tank behind your toilet bowl is cracked.
•    The tank leaks into the bowl
•    Your bitch wife says so.

Why does my house smell?

You're right to suspect the plumbing when your house is over taken by an offensive smell. Plumbing related odors should always be taken seriously.

They can be caused by:

•    WAX SEALS – When wax seals wear thin between toilet and flange, sewer gas can enter the home.

•    HARD WATER - Hard water is created by a calcium and magnesium build up in pipes. It smells very bad. Further, it can corrode your pipes and appliances.

•    CLOGGED GARBAGE DISPOSAL – As briefly touched upon above, food and grease build up in garbage disposals can cause offensive odors. And they are a real nuisance to clog without proper training.

•    BROKEN VENT PIPES – If your house smells distinctly like 'sewage', a broken vent pipe is to blame. The sewage smell is an indicator of harmful gasses entering the home, and should be dealt with immediately.

My water pressure is so low in my shower! Help!

Low water pressure is caused by three things:

1. Cheap Shower Head - Many shower heads are to blame for poor pressure. Often cheap or poorly designed, shower heads sometimes just can't let powerful water through. A simple replacement with a high pressure shower head will fix the problem.

2. Leaking Pipes – If you used to have great pressure, but its been getting worse with time, you probably have a leaking pipe. Even a pin-point hole in a pipe can seriously detract from the pressure in your shower.

3. Faulty Components – When pressure tanks get old, they are capable of holding less and less pressure. A faulty water pressure system can be fixed with the addition of a new water pressure booster system.

Can I thaw my frozen pipes myself?

No! This is a big 'don't try this at home' area. Thawing pipes seems simple and very self explanatory, but a lot can go wrong. Call a plumber to get the job done right.

There are a lot of unknowns that affect proper pipe-thawing-procedure.

A plumber will assess the age and condition of pipes, the amount of ice, and the pipe material. He or she will then use the appropriate method to thaw the pipe in question, and you will have running water again before you know it.

Why are my faucets and drains slow?

Sometimes a clogged drain is to blame when faucets drain at an impossibly slow speed. But, more often than not, a faulty 'stopper' is the culprit. Stoppers become less effective with age, which is why slow drainage is only a very occasional problem.

After a plumber replaces the stopper, your drain will flow clearly once more, and won't need to be replaced again for many years.

What is that annoying, offensive, loud noise!?!?

Below, we'll outline a few of the most common noises, explain what causes them and whether or not they can be fixed.

•    WATER HAMMER – When the noise is isolated and does not occur very often, you are hearing water hammer. Essentially, this noise is created when stops running abruptly (like when you turn off the sink) and water travels through pipes, culminating in a loud SHOCK. Water hammer can't be prevented, and it gets worse and louder after many occurrences. Thus, if you start to hear this every time you stop running water, you need to call a plumber.

•    RUNNING WATER – If you hear running water WHOOSHING through your pipes, despite the fact that no water is actually running, the flush valve in your toilet is leaking. Flush valves don't pose an immediate problem, but they do need to be replaced eventually.

•    REPETITIVE CLICKING – When the sound from your water meters is transmitted through pipes, this annoying noise is pumped into your home.

•    PIPES RATTLING – Rattling pipes are a sign that there is high water pressure in your plumbing system.  High pressure requires immediate adjustment. If left un-repaired, it can further damage your homes plumbing system. Rattling might also be caused by old, worn down appliances.  You could have an old toilet valve, a faulty dish washer fill valve, or an aging faucet washer.  Usually a new part or two will fix the problem, although occasionally you will need to replace the appliance itself.


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